Privacy Policy

This policy explains what information Smiles of Niles collects from patients and website visitors, how we use it, and how you can reach us with questions or requests about your data. Last updated: recently.

Information We Collect

When you visit our website, call our office, or fill out a form, we may collect a few types of information to help us communicate with you and provide dental care.

Contact details: your name, phone number, email address, and mailing address when you fill out a contact or appointment request form.
Appointment and treatment requests: details you share about the type of care you need or your preferred appointment time.
Mobile numbers for SMS: phone numbers submitted through forms, booking requests, or a keyword opt-in, used to send appointment and dental care text messages.
Basic website analytics: general information such as browser type, device, and pages visited, collected automatically to help us understand how our site is used.

How We Use Your Information

We use the information you provide to respond to your questions, schedule appointments, and keep you informed about your care. We do not use your personal information for purposes unrelated to running our dental practice.

Scheduling and confirming appointments, cleanings, and treatment follow-ups.
Answering questions submitted through our contact form or by phone.
Sending appointment reminders and dental care updates by text message to patients who have opted in.
Improving our website by reviewing general, aggregated visitor trends.

Text Messaging (SMS) Program

Smiles of Niles may collect mobile phone numbers through our website forms, appointment or booking requests, and keyword opt-in campaigns so we can text patients about dental care, treatments, and appointment requests.

Purpose of use: phone numbers and SMS consent records are used only to send the messages described above and to comply with carrier requirements for registered SMS campaigns, sometimes called "10DLC" rules.
No third-party marketing: we do not sell or rent mobile numbers to outside marketers.
Limited sharing: your number is shared only with the SMS and telephony vendors and mobile carriers that help us deliver these messages.
Opting out: reply "STOP" to any text message to stop receiving messages from us at any time.
Getting help: reply "HELP" to a text message, or call our office directly at 847-583-1900.

For the complete terms of our SMS program, including message frequency and carrier disclosures, please see our Terms and Conditions page.

How We Store and Protect Your Information

We take reasonable, industry-standard steps to keep your information secure. Patient records and contact information are stored on protected systems, and access is limited to staff members who need it to do their jobs, such as scheduling or answering your questions. While no system can guarantee absolute security, we work to keep your data safe from unauthorized access, loss, or misuse.

Sharing Your Information

Smiles of Niles does not sell your personal information. We may share limited information with the following parties, and only as needed to run our practice and deliver the services you ask for:

SMS and telephony vendors who deliver appointment texts and reminders on our behalf.
Mobile carriers that route those text messages to your phone.
Insurance providers, when you ask us to verify or submit a claim on your behalf.
Service providers, such as website hosting or scheduling software companies, who help us operate and who are required to keep your information confidential.
Legal authorities, only if required by law or to protect the safety of our patients or staff.

Cookies and Website Analytics

Our website may use cookies, which are small text files stored on your device, to help pages load properly and to give us a general sense of how visitors use the site. This information is aggregated and does not identify you personally. You can adjust your browser settings to limit or block cookies, though some features of our website may not work as well if you do.

Correcting or Deleting Your Information

You have the right to ask us to correct inaccurate information or to request that we delete personal information we hold about you, subject to any record-keeping requirements we have as a dental practice. To make a request, please contact our office using the details below, and we will respond within a reasonable timeframe.

Questions About This Policy

If you have any questions about this privacy policy, how your information is used, or you would like to correct or delete your data, please reach out to us. We are happy to help.

Smiles of Niles
876 Civic Center Dr, Niles, IL 60714, United States, United States
Phone: 847-583-1900

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